All products are sold with a "Legal Guarantee of conformity" in compliance with the Directive 2011/83/EU.
Manufacturers are the sole and direct liable party in case of production defects or diversity of the goods. In any case, warranty on products sold on Edilportale platform shall be exercised by the Manufacturer of each item as per the methods and time limits indicated by law.
In line with the above mentioned "Legal Guarantee" Manufacturers are liable for all flaws becoming visible within 2 (two) years from the delivery date of the relevant product.
The Legal Guarantee provides for the Consumer to advise the Manufacturer of any flaws found in the purchased item within 2 (two) months from the moment it becomes visible. As soon as the information is communicated to the Manufacturer, the Consumer shall be entitled to have the item repaired or replaced, with no prejudice to all other rights provided for by this law in favour of Consumers.
The Legal Guarantee shall not be applicable to products that have been repaired, modified or in any way changed by the user. By the same principle, the Legal Guarantee shall not be applicable to any malfunctions, flaws and damages caused by incidents or due to responsibility of the user, or when the product has been used differently from the description in technical documents provided or for a different purpose than the one indicated by the Manufacturer, or in a way that runs counter to the user instructions provided.
Clients shall contact Edilportale Customer Service writing to [email protected] in order to exercise their warranty. Our Customer Service shall provide all necessary information supporting Clients in exercising their rights.
Clients shall only be able to access their warranty when they have their proof of purchase available.
LIABILITIES OF EDILPORTALE.COM SPA
Edilportale.com SpA shall not be liable for loss of turnover, gains, data or for any other indirect damage of any type deriving or linked to contracts drafted under the General Conditions.
Edilportale.com SpA liability for platform malfunctions such as: wrong Order confirmation reception due to a block of the email service, cyber-attack, and denial of service, shall never be over the total value of the Purchase order.
Edilportale.com SpA liability in connection with the sale of products on its platform shall never be over the price paid by the Client for a product. This rule does not apply in case of gross negligence or wilful misconduct.
Please refer to the detailed description of how we use personal data, provided while registering to the services offered by Edilportale SpA.